Store Policy

Chiketa Custom Creations Store Policy

1. Introduction Welcome to Chiketa Custom Creations! We are committed to providing you with high-quality personalized items and exceptional customer service. Please read our store policy carefully to understand our terms and conditions.

2. Order Processing

• Customization: All items are made to order and customized according to your specifications. Please double-check your personalization details before submitting your order.

• Processing Time: Our standard processing time is 5-7 business days. During peak seasons or for bulk orders, processing time may be longer. We will notify you of any delays.

3. Shipping

• Methods: We offer various shipping options to meet your needs. Shipping costs and delivery times are calculated at checkout.

• Tracking: Once your order is shipped, you will receive a tracking number via email.

• International Shipping: We ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

4. Returns and Exchanges

• Custom Items: Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is defective or incorrect due to our error.

• Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will offer a replacement or refund.

5. Cancellations and Changes

• Cancellations: Orders can be canceled within 24 hours of placement. After 24 hours, we begin processing your order and cannot guarantee a cancellation.

• Changes: If you need to make changes to your order, please contact us within 24 hours. We will do our best to accommodate your request.

6. Payment

• Methods: We accept all major credit cards, PayPal, and other payment methods as listed on our website.

• Security: All transactions are secure and encrypted. We do not store your payment information.

7. Privacy Policy

• Personal Information: We respect your privacy and are committed to protecting your personal information. We do not share or sell your information to third parties.

• Usage: Your personal information is used solely for order processing and communication purposes.

8. Customer Service

• Contact: If you have any questions or concerns, please contact our customer service team. We are here to help!

9. Disclaimer

• Product Variations: Due to the handcrafted nature of our items, slight variations in color, size, and design may occur.

• Liability: Chiketa Custom Creations is not liable for any indirect, incidental, or consequential damages arising from the use of our products.

10. Agreement By placing an order with Chiketa Custom Creations, you agree to this store policy. We reserve the right to update or change our policy at any time. Any changes will be posted on our website.

Thank you for choosing Chiketa Custom Creations! We look forward to creating something special for you.